What We Collect and Why It Matters
We collect what's needed to run your account properly: your registered phone number, login timestamps, device type and the payment reference from each Touch 'n Go eWallet, Boost or GrabPay transaction. None of this gets handed to outside marketers. We use it to verify withdrawals, flag
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suspicious logins and keep your balance accurate when you switch between a browser session and the app. Where local law requires us to retain transaction records for a set period, we follow that — access and processing depend on local law and are available where local
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law permits. We don't store your full banking PIN or wallet password; that stays with your payment provider, not us. If you submit ID documents for account verification, those are held only as long as needed to confirm the match on your withdrawal request, then archived
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under restricted access. Cookies on our site track session continuity — so your lobby stays open if you flip from phone to desktop — not your browsing habits elsewhere. You can ask what data we hold on your account at any point through the channels below,
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and we'll walk you through it rather than leave you guessing.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.